For this story of great customer service provided by the Knowland Group, it’s better to just let the client speak for himself. We couldn’t put it any better ourselves than he does in this recent email to his Knowland client care representative:
Dyanna,
As you may know, our company used to subscribe to [XXX] prior to recently switching to The Knowland Group.
I have been at [my hotel] for three years and can honestly say that I’ve had more contact with your customer service team in the few months we’ve been subscribers than in the years before with [XXX].
There have been several times where we found ourselves in need of help. Your team always delivered, very promptly, I might add!
The Knowland Group provides great access to support through phone and email alike, the client care team follows-up on us on a very regular basis and provides excellent service from every angle in order for us to maximize our benefits in using your services.
Thank you for all you and your team do! Cheers,
David
Well said David!
